Maintenance & development
Keeping a website working and moving it forward: checklists, scope and practical decisions.
How to brief a website change so it gets done right
Most back-and-forth on website requests comes from a missing detail. A simple brief format that gets changes done right the first time.
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What a website care report should tell you
A useful care report answers four questions: what was done, what was checked, what needs a decision and what comes next.
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How to check whether your website enquiries reach the right person
A form that looks fine can still lose enquiries. A simple, safe way to test the whole journey from the website to the person who replies.
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Website maintenance vs ongoing development: what do you actually need?
Keeping a website working and moving it forward are different kinds of work. Here’s how to tell them apart and decide what to ask for.
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How to hand over an existing website to a new developer
Changing who looks after your website doesn’t have to mean starting over. What to gather, what to ask for and what to check in the first weeks.
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A website maintenance checklist for small business teams
What to check every month, quarter and year — adjusted for whether your site runs on a hosted platform or your own code.
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A website question worth an article?
Send it over. If it’s useful to others, it may become the next Care Journal article — and you’ll get a straight answer either way.
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